Refund Policy
Effective Date: August 9, 2026
Purple Urban Ribbon Foundation is a nonprofit organization committed to transparency and responsible stewardship of funds. This policy explains our refund and return practices for donations and merchandise.
Donations
Donations made to Purple Urban Ribbon Foundation are voluntary and generally non-refundable.
If a donation was made in error, such as an incorrect donation amount or duplicate transaction, please contact us as soon as possible. Requests involving donation errors will be reviewed on a case-by-case basis.
Submitting a request does not guarantee a refund.
Merchandise Sales
Purple Urban Ribbon Foundation may sell merchandise, including shirts, socks, and other promotional or fundraising items, to support our charitable mission and programs.
All merchandise sales are final.
We do not accept returns or exchanges for:
Incorrect size selection
Change of mind
Unwanted items
Incorrect color or style selected by the customer
Items that have been worn, washed, used, or altered
Customers are responsible for reviewing product descriptions, sizing information, quantities, and other order details before completing a purchase.
Damaged, Defective or Incorrect Items
Although merchandise sales are final, please contact Purple Urban Ribbon Foundation if you receive an item that is damaged, defective, or different from the item you ordered.
Please contact us within 7 days of receiving the item and provide your name, order information, and photographs showing the problem.
We will review the issue and, when appropriate, may offer a replacement, exchange, or refund.
This does not affect any rights or remedies that cannot legally be waived.
Shipping
Shipping and delivery times are estimates and may vary.
Purple Urban Ribbon Foundation is not responsible for delays caused by shipping carriers or circumstances outside of our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Lost or Missing Orders
If an order appears to be lost or has not arrived, please contact us so we can review the order and available shipping information.
Resolution will depend on the circumstances of the shipment and available tracking information.
In-Kind Donations
Goods or services donated to Purple Urban Ribbon Foundation as charitable in-kind contributions are generally not returnable to the donor after they have been accepted and used, distributed, committed to a program, or otherwise incorporated into our charitable activities.
If an in-kind donation was made in error, please contact us promptly.
Event & Program Fees
Purple Urban Ribbon Foundation currently provides its community programs and workshops without participant fees.
If PUR Foundation offers a paid event, product, or service in the future, any applicable cancellation or refund terms will be disclosed before purchase or registration.
Refund Processing
When Purple Urban Ribbon Foundation approves a refund, it will generally be returned through the original payment method when reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Changes to This Policy
Purple Urban Ribbon Foundation may update this Refund & Return Policy as our merchandise, fundraising activities, or services change.
The current version will be posted on our website with an updated effective date when appropriate.
Contact Us
Questions about donations, merchandise orders, returns, or this policy may be directed to:
Purple Urban Ribbon Foundation
Email: mailto:info@purfoundation.org
Phone: 253-831-9391 (tel:253-831-9391)